Roxann Higuera

(also known as Roxann Shin)
Torrance, California • Contact Roxann Higuera

Linked in:
Microsoft Word version of this résumé
Programming Notes Blog

I would like to work in the Los Angeles County South Bay area.
Cities where I would consider working: Torrance, Rolling Hills Estates, Rancho Palos Verdes, Lomita, Harbor City, Redondo Beach, Hermosa Beach, Manhattan Beach, El Segundo, Hawthorne, Lawndale, Gardena, Carson, San Pedro, Wilmington, Long Beach

Computer Programmer / Analyst ~ IT Manager

Gifted Computer Programmer with substantial experience leading technical teams to success in significant troubleshooting, problem-solving and software-development projects. Intuitive Analyst known for exhaustive research, on-point analysis and development of creative, achievable solutions. Versatile IT professional with a collaborative leadership style focused on performance enhancement and process improvement. Holds an MBA in Technology Management.


Computer Programming • Software Analysis • Troubleshooting • Software Design / Development
Technical Team Leadership • System Upgrades • Application Development • Project Management
Process Improvement • Software Debugging • Documentation • Databases • Checklists
Strategic Planning • Research / Analysis • Website Design / Development • Product Development
Public Speaking


Microsoft Visual Studio: Basic / C++ / C#
Oracle • PHP • HTML • Cascading Style Sheets (CSS) • XML • JavaScript • MySQL • UNIX
NuMega BoundsChecker • Assembler • DESQview • DBXL • PVCS • Rdb • Datatrieve
Microsoft Word / Excel / Access


MIND VERVE MEDIA / MIND HORIZON, Torrance, California • 2006-Present
Sole proprietorship with self-developed osCommerce websites selling hypnotherapy product downloads.


Operates 2 e-Commerce websites promoting and selling downloads of meditation, relaxation and self-improvement MP3 audio files and other hypnosis-related products, building both the business and the websites from scratch. Drives sales through a blog and articles posted on related topics. Provides hypnotherapy services to clients. Designs and maintains additional business website on a contract basis.

Major Contributions:

  • Researched technical forums to independently troubleshoot and resolve website problems, from development through day-to-day operation.
  • Acquired better business analysis skills from launching and running a sole proprietorship.

CCH INCORPORATED / WOLTERS KLUWER, Torrance, California • 1996-2002
Large, multisite commercial tax software company. Wolters Kluwer acquired CCH Incorporated.

Computer Programmer / Analyst

Utilized C++ language to keep ProSystem fx software in peak working condition, transitioning from Borland C++ to Microsoft C++. Programmed multiple software performance enhancements, leading small groups of programmers developing and implementing upgrade projects.

Major Contributions:

  • Streamlined a poorly written module code to facilitate future revisions, slashing the time required for annual modifications from 2 months to just a few days.
  • Directed a team researching ways to protect data and programs from Y2K damage without requiring significant changes to databases, leading an analysis of other companies’ solutions, devising a solution, and writing the applicable code to build a “window” around the current year to identify the proper century for each 2-digit year.
  • Managed a team implementing Accuplanner DOS updates.
  • Earned an Excellence in Action award for leading successful Y2K rollover.


Provider of real-estate information to title companies and appraisers, with information drawn from county records. TRW-REDI was renamed Experian, and then acquired by First American Title.

Computer Programmer / Analyst

Wrote programs to operate and upgrade the TRW Smart Title System, a pre-Windows program retrieving data from an IBM CICS database and utilizing DESQview for multitasking. Oversaw implementation of new versions of the software, following a checklist to ensure all required tasks and authorizations were completed. Authored user documentation. Contributed to hiring decisions.

Major Contributions:

  • Assisted in implementation of an enhancement enabling downloads of property maps as well as version control software that significantly enriched source management.
  • Formulated a checklist outlining the version release process.
  • Repaired bugs in utility programs under the user interface, using special equipment to find bugs with multiple processes still running.
  • Hired as a contractor after departure to record data structure for a rewrite team.

BECHTEL POWER CORPORATION, Norwalk / San Francisco, California
Subsidiary of a large, multinational engineering and construction company.

Computer Programmer / Analyst

Modernized and supported computer programs while handling various special projects.

Major Contributions:

  • Created and programmed a software module for the Synergy project control and performance management system, used for cost analysis, project management and scheduling.
  • Earned team recognition for the Synergy project as well as a Team Special Performance Award.


Master of Business Administration in Technology Management
University of Phoenix, Phoenix, Arizona

Bachelor of Science in Computer Science
Brigham Young University, Provo, Utah


C# Programming • Internet and Web Publishing • e-Commerce
Web Programming Concepts Essential Windows • Microsoft Windows Programming using Visual C++
Certificate, Object Oriented Analysis and Design • Toastmasters