(also known as Roxann Shin)
Torrance, California • Contact Roxann Higuera
Linked in: www.linkedin.com/in/roxannhiguera/
Microsoft Word version of this résumé
Programming Notes Blog
I would like to work in the Los Angeles County South Bay area.
Cities where I would consider working: Torrance, Rolling Hills Estates, Rancho Palos Verdes, Lomita, Harbor City, Redondo Beach, Hermosa Beach, Manhattan Beach, El Segundo, Hawthorne, Lawndale, Gardena, Carson, San Pedro, Wilmington, Long Beach
Computer Programmer / Analyst ~ IT Manager
Computer Programmer with substantial experience leading technical teams
to success in significant troubleshooting, problem-solving and
software-development projects. Intuitive Analyst known for exhaustive
research, on-point analysis and development of creative, achievable
solutions. Versatile IT professional with a collaborative leadership
style focused on performance enhancement and process improvement. Holds
an MBA in Technology Management.
Programming • Software Analysis • Troubleshooting
• Software Design / Development
Technical Team Leadership • System Upgrades •
Application Development • Project Management
Process Improvement • Software Debugging •
Documentation • Databases • Checklists
Strategic Planning • Research / Analysis • Website
Design / Development • Product Development
Visual Studio: Basic / C++ / C#
Oracle • PHP • HTML • Cascading Style Sheets
NuMega BoundsChecker • Assembler • DESQview
• DBXL • PVCS • Rdb • Datatrieve
Microsoft Word / Excel / Access
MIND VERVE MEDIA / MIND
Torrance, California • 2006-Present
Sole proprietorship with self-developed osCommerce websites selling
hypnotherapy product downloads.
2 e-Commerce websites promoting and selling downloads of meditation,
relaxation and self-improvement MP3 audio files and other
hypnosis-related products, building both the business and the websites
from scratch. Drives sales through a blog and articles posted on
related topics. Provides hypnotherapy services to clients. Designs and
maintains additional business website on a contract basis.
- Researched technical
forums to independently troubleshoot and resolve website problems, from
development through day-to-day operation.
- Acquired better
business analysis skills from launching and running a sole
CCH INCORPORATED /
Torrance, California • 1996-2002
Large, multisite commercial tax software company. Wolters Kluwer
acquired CCH Incorporated.
Programmer / Analyst
C++ language to keep ProSystem fx software in peak working condition,
transitioning from Borland C++ to Microsoft C++. Programmed multiple
software performance enhancements, leading small groups of programmers
developing and implementing upgrade projects.
- Streamlined a poorly
written module code to facilitate future revisions, slashing the time
required for annual modifications from 2 months to just a few days.
- Directed a team
researching ways to protect data and programs from Y2K damage without
requiring significant changes to databases, leading an analysis of
other companies’ solutions, devising a solution, and writing
the applicable code to build a “window” around the
current year to identify the proper century for each 2-digit year.
- Managed a team
implementing Accuplanner DOS updates.
- Earned an Excellence
in Action award for leading successful Y2K rollover.
TRW-REDI / EXPERIAN /
TITLE, Anaheim, California
Provider of real-estate information to title companies and appraisers,
with information drawn from county records. TRW-REDI was renamed
Experian, and then acquired by First American Title.
Programmer / Analyst
programs to operate and upgrade the TRW Smart Title System, a
pre-Windows program retrieving data from an IBM CICS database and
utilizing DESQview for multitasking. Oversaw implementation of new
versions of the software, following a checklist to ensure all required
tasks and authorizations were completed. Authored user documentation.
Contributed to hiring decisions.
- Assisted in
implementation of an enhancement enabling downloads of property maps as
well as version control software that significantly enriched source
- Formulated a checklist
outlining the version release process.
- Repaired bugs in
utility programs under the user interface, using special equipment to
find bugs with multiple processes still running.
- Hired as a contractor
after departure to record data structure for a rewrite team.
CORPORATION, Norwalk /
San Francisco, California
Subsidiary of a large, multinational engineering and construction
Programmer / Analyst
and supported computer programs while handling various special projects.
- Created and programmed
a software module for the Synergy project control and performance
management system, used for cost analysis, project management and
- Earned team
recognition for the Synergy project as well as a Team Special
Master of Business
University of Phoenix, Phoenix, Arizona
Bachelor of Science in
Brigham Young University, Provo, Utah
Programming • Internet and Web Publishing •
Web Programming Concepts Essential Windows
• Microsoft Windows Programming using Visual C++
Certificate, Object Oriented Analysis and Design •